Customer Service
WE ARE HERE TO HELP
At NINE & BEYOND, it is important that you are happy with our products and customer service. Get in touch if you have any questions from Sunday-Thursday at 10:00-3:00 PM.
Email: info@ninebeyond.com
ORDER PROCESSING
Orders placed after 1 PM (UTC+ 2:00) on Thursday, will be processed the following Sunday.
INTERNATIONAL SHIPPING
- Shipment tracking information will be sent by email after order is placed.
- Usually any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. Though we cannot guarantee that you will or will not be charged any customs taxes or duties, we are here to help.
PAYMENT
-Customers inside of Egypt can securely pay for their order using: Card, Cash On Delivery option, or Bank Transfer
- International customers can pay for their order using Bank Transfer OR Card only.
We offer easy return and exchange.
- You can return your purchase for up to 7 days from the purchase date except for face masks for hygiene purposes.
- Products must be in the condition you received them where all tags are attached, hygiene sticker is in place for swimsuits and in the original packaging. A handling fee of 55 egp will be deducted.
- If the returned item did not meet the condition specified in the return policy, please be aware that we may not be able to refund you the full amount or exchange the item.
- In case of return, card payments will be returned on the same card. In case of payment in cash on delivery, the amount will be refunded through bank transfer.
- If you would like to exchange an item(s) that you purchased for a different size or style, we will be happy to send the new item(s) out. Please note that exchange depends on the availability of the products. Please allow up to 7 days from the time your exchange is received, to process it and ship out your new item(s). If you need your items sooner, please email us at info@ninebeyond.com and we will do our best!
- Return & exchange is not currently available for customers outside of Egypt.
SALE ITEMS
All items on Sale are FINAL SALE once shipped and are therefore ineligible for refund or exchange.
CANCELLING AN ORDER
If you change your mind, you can cancel your order before it ships by contacting us via email. We reserve the right not to serve customers in the future who have refused to receive their order or want to cancel it after they ship from our side.
GARMENT CARE
All our garments are handmade with love. Please hand-wash or dry-clean only!
Please contact us at info@ninebeyond.com for any other questions.
Thank you
NINE & BEYOND